Differences

This shows you the differences between two versions of the page.

--- sysadmin:services:mail [2024/07/17 18:43] – kjohns23
+++ sysadmin:services:mail [2024/07/17 19:04] (current) – kjohns23
@@ Line 24: / Line 24: @@
 ===== Aliases =====
-The /etc/aliases file provides aliases to allow mail to be redirect to different addresses. One useful case is to create an email address that is aliased to one or multiple
+The /etc/aliases file provides aliases to allow mail to be redirect to different addresses. One useful case is to create an email address that is aliased to one or multiple email addresses. The aliases file also manages configuration for the RT-Mailgate for Request Tracker Emails.
 ==== Sieve =====
+Sieve is used to control mail delivery. There is a system-wide file in /var/lib/dovecot/sieve which is used to filter mail to help@socs. Mail sent from an @uog is sent to RT while other addresses get filtered to SoCS IT staff directly.
 ===== CCS Shared Mailboxes =====
+Some staff accounts are set up using o365 shared mailboxes to allow integration with Office 365 email and calendaring on campus. These allow passwordless authentication based on the user granted access to the mailbox. These must be requested from CCS. There are two parts, the desired email address <address>@socs.uoguelph.ca as well as an internal CCS account name <socsaddress>@uoguelph.ca. In the aliases file there must be an entry from address@socs to socsaddress@uog to ensure mail is correctly routed.